Privacy Policy

We at Amber Trading (London) Ltd are committed to maintain the trust and confidence of our visitors to our web site and subscribers to our newsletter. Here you will find information on how we treat data that we collect from visitors to our website, or when someone subscribes to our newsletter.

Visitors to our Website
When someone visits us at we use a third-party service “Google Analytics” to collect standard internet log information and statistical data of visitor browsing actions and patterns. We do this to find out things such as;

–       the number of visitors that visit the various parts of the site;
–       how they have reached our site;
–       the Country from where they are visiting;
–       the device used to visit our site;
–       the device’s operating system and browser type;

We analyse this traffic in order to understand our visitors’ needs and to continually improve our site for them. This information is processed anonymously and does not identify anyone. You can find more information on how cookies are used on this website and for an exhaustive list of cookies we collect, please see the Cookies Information section.

Registration to our Website
We use a third-party provider “BigCommerce” to host our website. For more information, please see BigCommerce’s privacy notice. You can browse our website without giving us any personal information. However, there are additional activities on our site that will require you to be registered. For example,

–       to view our selling prices as a wholesale customer;
–       to receive our updated offers on new products;
–       to receive discounted offers on current products;
–       when placing orders on the site;

As part of the registration process, we collect personal information. This information is stored with BigCommerce’s Secure Servers. We use that information for a couple of reasons:

–       to tell you about stuff you asked us to tell you about;
–       to contact you if we need to obtain or provide additional information;
–       to carry out our delivery processes on orders received;
–       to check our records are right and to check every now and then that you are happy and satisfied;

We do not rent or trade email lists and other information with any other organisation or businesses.

Newsletter Sign Up
We use a third-party provider “MailChimp” to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our newsletter. For more information, please see MailChimp’s privacy notice.

When you sign up to register, you will be asked to confirm that it was you who has registered. You can update and unsubscribe to our newsletter at any time of the day or night by clicking the “unsubscribe link” at the bottom of any of our newsletter emails received or by emailing us at

Live Chat and Social Media Widgets
We use and include a Live Chat widget on our website “Zendesk Chat” to offer a quick and convenient way for our visitors to contact us and to help with questions they may have during office hours. To connect to this service, simply type in your message. For more information, please see Zendesk Chat’s privacy notice.

We use Social Media features “Facebook”, “Twitter” and “Instagram” for our visitors to stay up-to-date with our products and services. These features may collect your Internet protocol address, which page you are visiting on the website and may set a cookie to enable the feature to function properly. For more information, please see our Cookies Information section.

Access to Your Personal Information
You are entitled to access the personal information that we hold at any time. Please email us your request at 

Changes to this Privacy Notice
We keep our privacy notice under regular review. Please check back often for any changes made to our privacy notice.



Giacomo Design operates a comprehensive policy for privacy and security. We aim to store the minimal amount of information possible to allow you to make purchases and offer you recommendations.


We do not disclose, rent or lease any information submitted to us to 3rd parties for marketing purposes, except as stated in this policy. We do not use any of your data for any reason, except as stated in this policy, but to successfully ship your order to you. You have the option to sign up for an account in the checkout process. This means that your user data is stored on our servers.

We may, sometimes, employ 3rd party companies for marketing purposes. In these cases, we may pass your name and email address on to a trusted 3rd party provider. Examples include sending e-mail newsletters, feedback requests and analysing data. The companies involved will not sell or lease your data, and will not market to you themselves. We make extensive efforts to ensure that any provider who receives your details operates a secure privacy policy so that your details will not be redistributed.

We store your name, address and telephone number if you register for an account with us.  This is optional, but enables you to place further orders without having to enter your details again. Your details are also stored in relation to unregistered orders.

We do not store your credit card information.  It is processed over the payment provider Paypal.  We do not handle or store this data, therefore it cannot be ‘hacked’ from our servers. Giacomo Desgin staff do not have visibility of credit card numbers.

Optionally, you can supply us with a telephone number when ordering.  This is generally only used if we are unable to contact you via email.

If you wish, you can contact us to have your profile deleted at any point in time.

We do not send marketing emails to random personal email address (spam), however from time to time we may send newsletters and special offers to registered customer email addresses. All of which include a facility for you to unsubscribe from such service by clicking on the link at the bottom of every newsletter sent. You can unsubscribe from our newsletter using this process anytime. To subscribe for the newsletter, you must opt in. Either in the checkout, or elsewhere on the site.

During the checkout process we may temporarily store your email address. This is not used for marketing purposes unless you opt into the newsletter. We may send you follow up email(s) if you do not complete the checkout process to remind you of the items in your cart for future reference and allow you to complete the purchase more easily.

All of our data collection and storage conforms to the requirements of the Data Protection Act, 1998.


Cookies are small text files which are stored on your computer by your browser when you visit web pages. We use cookies to allow us to store tracking information to make your user experience better. Cookie storage reasons include: Items in your shopping basket, usage statistics, and your favourite products. This information is not shared, and expires after a reasonable period of time.

We collect and store data in cookies which is sent securely to remarketing companies, whose algorithms may determine if you will see advertising related to your browsing on other websites. You are able to opt out of these adverts at any time (more information below).

Cookies are necessary to purchase items at Giacomo Design. They are used to identify items in your shopping bag, shortlist, and also your browsing history so we can make better recommendations. The cookies themselves do not store any personal identifiable information. Instead, they store a ‘key’ on your computer which then identifies information stored temporarily on our own server. You can disable cookies in your browser to prevent this, however you will not be able to use the primary functionality of this website. You can disable cookies in your browser’s settings. If you are unsure how to do this, follow this link: Disable browser cookies.


We use Google Analytics to track visitor numbers and behaviour. This service is to help us continually improve our service and does not track any personally identifiable information. If you wish to opt out of this, you should disable cookies in your browser.


After visiting Giacomo Design you may find advertising banners on other websites associated with your browsing history. The technology behind these services are based on cookies. This is a service offered to suggest alternate styles or items which may be of interest to you. This is an anonymous service and no personal or identifiable information is recorded by this advertising method.